Tell Us Which Zone Is Off

After the form comes in, we call back and ask how the property is laid out: the main house, any guest house, pool house or staff quarters, and where the air handlers sit, whether that is an attic, a basement or a mechanical room. If one wing or one building is warm while the rest is fine, say so, because that points to a single zone and changes what the technician brings. Gated streets in upper Bel Air need clearance before the visit, so give us the gate contact, or the estate manager's number if someone else handles access, and we will set the time with them directly.